Taking a short coffee break is one way to increase employee productivity. This conclusion was made by experts from the Institute for Scientific Information in the field of coffee.
They conducted a study involving 8,239 people from Italy, Great Britain, Spain, Finland, Germany and the Netherlands. 67% of those surveyed drink coffee during the working day.
The respondents were asked why they drink coffee at work. The majority answered that they like the taste (56%). Some reported drinking it to stay alert (29%) and to switch from routine tasks (40%).
Short breaks increase labor productivity - this is the opinion of the majority of respondents (63%). Coffee was in second place in terms of its effect on performance (43%). Often respondents combine both methods: a break and a cup of coffee.
The important thing is to change the environment, drink coffee in a separate room and meet with colleagues. Communication during breaks helps relieve stress and has a positive effect on the work environment. And in an atmosphere of comfort, people are better at solving work issues.
In order to conduct a competent and effective meeting, avoid these situations:
We have collected some effective tips on how to negotiate properly.
A self-confident person who has a well-delivered speech. He takes the lead in negotiating and speaks for the entire team.
To cooperate with him and be on the same wavelength - switch attention to yourself, ask additional questions, give arguments, invite a third party to confirm your thoughts and ideas of the opponent. Find out what results the leader wants to achieve - and make concessions on some issues, while thinking over a move, thanks to which you can win just like your opponent.
Usually this person listens carefully and monitors the progress of the negotiations. This could be a lawyer, economist, or business partner. He supports and advises his supervisor what to do next and how best to do it. He is also able to moderate the course of a conversation and draw attention to details that are important to him. For example, to those that you decided not to touch during the main conversation - which means you may not be ready to answer his question.
Stick to your plan and don't divert the conversation. Say that any additional questions can be discussed at the next meeting - or you will provide a detailed answer within a few days. If you know in advance that there will be such an opponent in the negotiations, prepare several detailed answers for each paragraph of the presentation.
As the name suggests, this person observes what is happening and analyzes the information received and the nuances of the behavior of both parties. This can be an analyst or an assistant manager who writes down the theses and tries to "figure out" the interests of opponents.
To understand the thoughts of the observer, periodically involve him in the discussion process - you can ask questions and ask his opinion.
An open and sociable person who gestures and smiles a lot. Opponents are imbued with sympathy and trust for him, which is fraught with a loss of vigilance in difficult issues. This could be a director or a confidant who has only one task - to distract you.
Throughout the meeting, you will have a pleasant negotiating feeling, but when you are done, you may be "led". Therefore, turn your attention to the other participants in the conversation and ask them questions.
A self-confident and cocky person who will be happy to interrupt you and constantly express negativity. This behavior leads to conflict, but this person is playing on the fact that you give the slack and take the opponent's side.
Do not succumb to his provocations, do not show reciprocal aggression, behave calmly. Try to shift your attention to other participants in the conversation, and if for some reason you can't do this, answer the bad guy's questions, focusing on statistics that are difficult to argue with.
A calm and focused person who analyzes the arguments of both sides. He, as a mediator, helps to get out of deadlocks and point out inaccuracies in the position of one of the participants.
If an optimizer is sitting in front of you, try to support him and listen carefully, as he helps opponents to agree and come to a common solution.
When you move on to the main thing, namely, the search for a solution to the problem, be careful, do not go into an argument and do not raise your voice. Respect your interlocutor, try to calmly discuss mutual benefits.
If your opponent is nervous, switch his attention for a while - tell about the other side of the “good” decision, in his opinion. If you don't have an argument like that, just suggest taking a short break. Remember, your goal is to reach an agreement on terms that are beneficial to all parties.
At this stage, it is important to listen to your opponent - and not be afraid to ask clarifying questions in controversial moments.
Remember! Your opponent is the same person, with his own needs, thoughts and feelings. He is also worried and worried, doubts something. Therefore, during the conversation, help and support each other.
While the other side is giving arguments and sharing ideas, mark the key points or turn on the recorder so that after the meeting you can once again scroll through the options for solving the problem in your head.
During your speech, try not to deviate from the topic and the original plan of the presentation, do not add unnecessary unnecessary information to the story.
First, discuss with your opponent how many people will participate in the negotiations and what are your wishes for the format of the conversation. Collect information about all participants - name and title, so you know how to contact them. Discuss the interests of the parties and the results you want to achieve.
After that, move on to choosing a meeting place and time. It is better to discuss business in the morning - with a fresh mind, while business and fatigue have not yet accumulated. Talk to your opponent when and where it would be more convenient for him to meet - or immediately suggest your version, but be sure to tell why it is there and then it is best to have a conversation.
Decide how the information will be presented - presentation, film, document or product show. Based on this, find the necessary equipment - a projector, TV, computer or copies of the contract in sufficient quantity.
Prepare an action plan: a main text-cheat sheet with theses, possible questions and answers - for example, reports, tables or supporting documents, as well as options for solving the problem.
Do not forget to come to an important meeting neat and clean. They are greeted by clothes, so think about your look in advance. It doesn't have to be a suit or an evening dress - it all depends on the general environment and the dress code of the rest of the participants.
To make the negotiations comfortable - start the conversation with simple questions. When you feel a friendly and relaxed atmosphere, move on to the main question. All participants will be able to more easily hear and understand the views of both parties.
Business negotiations are a form of business communication between partners, it is aimed at finding a constructive approach to solving a problem, concluding contracts and transactions, and resolving controversial issues.
Negotiations can take place at any site: in your office, in the opponent's territory, or at a neutral location. This will depend on several factors: the provision of information and documents, the convenience and wishes of the participants, the nature of the conversation, the mood of the opponent - this may be fear or uncertainty if negotiations are taking place on someone else's territory.
To make all participants feel comfortable, agree on a meeting place in advance and prepare drinks, pens and notebooks, and also provide a break, for example, a coffee break.
According to research, a hungry person focuses on his needs and does not compromise, while a well-fed person is more loyal and attentive to the negotiators. Therefore, very often the beginning of a conversation is carried out in a restaurant or cafe.
Types of business negotiations
In this section, we will look at the main types and types of negotiations, their styles and format.
The main classification of negotiations distinguishes two types - positional and rational.
In this version of the negotiations, it is necessary to understand the positions of both parties and discuss the views on the solution of the problem.
The format of positional negotiations is of two types:
The most successful strategy in positional negotiations is a balance between the two formats, namely the desire to achieve the desired result, while maintaining a positive relationship with the opponent. At the end of the article, you will find useful tips and advice on how to properly negotiate.
They are also called principled negotiations, in which it is important to discuss and examine the interests of all parties. Partners develop solutions and deliver effective results. Each of them always gains more than they lose - in contrast to positional negotiations.
Participants can invite a third party to evaluate the solution - experts, economists, intermediaries, or analysts.
Examples of rational negotiations. Building and maintaining international relations or creating a common business - for example, a sports nutrition company and a fitness supplier set up a center dedicated to health promotion and related products.
The flip side of principled negotiations in international relations can be separate negotiations that are conducted with the enemy secretly from the allies or without their consent, for example, to resolve military issues.
How to negotiate correctly:
Next, let's look at the functions of negotiation and their benefits.